P. A. GANTT
Contact Email
Websites: Electronic Media Design and Support
The Scotty Appeal
A-1 Terriers

OBJECTIVE

Obtain a Professional / Technical Position where my education, training, and business skills will be welcome assets.

HIGHLIGHTS OF QUALIFICATIONS

Supervision, Employee Relations, Client Support, Planning, and Development:

* Planned, supervised, & coordinated - Technical Support Specialists, email & highspeed bandwidth connections / applications / configurations;
* Identified, integrated performance systems solutions for business technical workteams;
* Performed Human Resource Functions & Customer Support - assisted Technical Managers, Technical Support Product Specialists , Employee Relations Managers;
* Conceived, formulated a schematic pattern for a desktop-to-server Computer Career System .

Technical Analysis and Advanced Computer Skills:

* Versatile, extensively knowledgeable with terminals, printers, PCs, Macs, related peripherals - perform networking tasks between - NT/ XP Pro / 2000 / UNIX / Oracle / VAX / NOVELL / Macs & PCs ' / OS's ;
* Highly effective in communicating, troubleshooting - peers, customers, supervisors/managers, technicians, computer programmers - translating technical, specialized terminology into useful everyday language;
* Display exceptional working knowledge of application software packages -i.e.: Microsoft Office Professional (Word, Excel, Access, other MS utilities), Corel Office Suite ( WordPerfect , QuatroPro, Presentations / Graphics), Adobe PageMaker, a variety of webdesign, graphics production, desktop publishing, communications, applications / engines - Windows-based Desktop Client / Server highspeed Internet functions and technical support ;
* Illustrate networking research, communication, access capabilities with email, highspeed Internet access - Netscape , Internet Explorer , Lotus Notes , various browsers, WYSIWYG HTML editor applications, variety of presentations, authoring software, diagnostic/search engines.

REPRESENTATIVE SKILLS AND ACCOMPLISHMENTS

Technical Writing:

* Researched, designed, created advanced solutions for technical client issues;
* Designed documentation, testing for Introduction to Computers - self-paced, modularized guides for professional / advanced technical training;
* Authored HRD, eTech, eMIS, SeniorNet , & Advanced Technical Product Support - variety of Internet / desktop technical guides all levels of end user expertise.

EMPLOYMENT HISTORY

'96 - Present
* Electronic Media Design and Support ,
(SOHO) - Technical Writer / Columnist / Editor /
Contractor / Information Resource Locator -
Knoxville, TN .

'99 - '01
* FastAccess BellSouth Technical Support ,
Product Specialist / Supervisor on Duty ClientLogic
Oak Ridge, TN.

'94 - '96
* The University of Tennessee , Pellissippi State , & SeniorNet Instructor.
* Graduate Teaching Associate : Introduction to Computers
Human Resource Development Department , College of Business
The University of Tennessee Knoxville, TN.

'91 - '94
* Computer Laboratory Support , IT Department Pellissippi State
Knoxville, TN.

EDUCATION AND SPECIALIZED TRAINING

* '91 - '94
Computer Training Courses
Computer / Information Science
Pellissippi State
Knoxville, TN.