BUSINESS EXPERIENCE:
'91 – Present
INSTRUCTOR/
TEACHING
EXPERIENCE:
'83 - '99
PROFESSIONAL
REFERENCES:
DESKTOP PUBLISHING
and WEBDESIGN
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Electronic Media Support and
Design. Small Office/ Home Office (SOHO). Knoxville, TN. ‘May 96 – Present.
Responsibilities Include: train and coordinate multi-age
groups specializing in technical and business techniques for software
and hardware configurations applications; produce customized policies
and procedures, job descriptions, job specifications needs/task
analyses and organizational charts, all designed to increase teamwork
productivity and profitability; compose proposals/bids/presentations
for businesses; design brochures, flyers and training manuals for
conferences, seminars, courses, company tradeshows, and non-profit
activities; generate technical writing projects particularly in manual
development for software packages and other computer services; work to
develop grants/contracts for non-profit, tertiary, business, and
government settings.
Product Specialist / Supervisor on Duty. BellSouth
Technical Support. ClientLogic Corporation. Oak Ridge, TN. Oct '99 –
Dec. 01.
Responsibilities Included: answered inbound technical
calls within guidelines set out by the client and call center
management; reviewed call monitoring scores, customer complaints or
compliments accurately and in a timely manner; acted as a liaison
between QA and TSSs to ensure accurate info was distributed to the TSSs
as the campaign progressed; counseled and trained TSSs on product and
procedures to ensure accurate info was distributed; authored knowledge
base entries decreasing number of questions.
Academic Computing Student Account Representative.
Pellissippi State Technical Community College, Knoxville, TN. (More
details within Educational Experience Section.) Total Pellissippi
Employment from May ’91 – Dec. ’94.
Academic Development Division Secretary II.
Pellissippi State Technical Community College, Knoxville, TN.
Responsibilities Included: answered phones; reproduced
educational materials and distributed; word processed documents;
entered faculty schedules; maintained office supplies and equipment;
authored a secretarial office manual; collected statistical Reading
Program data; compiled a reading hardware/software and instructional
materials order for the Reading Department; completed various other
assigned tasks for Secretary III and Dean of Academic Development.
Technical and Administrative Contract Employee. Contract
Employment Agencies. Knoxville, TN. Sept. '83 – March '91.
Positions Included: Office assistant; Shipping and Receiving
Clerk; Benefit Plans Clerk; Data Entry; Secretary; Receptionist
Reservationist/ Accounting Clerk. World Property
Management, Knoxville, TN. April '82 – July '83.
Responsibilities Included: used IBM System 34
(minicomputer) data entry program; data entry calculations and changes;
calculated refunds and credits; managed account problems.
Personnel Coordinator. TRW Carr Division, Knoxville, TN.
June '81 - Sept. '81.
Responsibilities Included: performed diversified
administrative and secretarial duties to coordinate and assist the
Industrial Relations Manager.
Computer Science Technology Instructor, Pellissippi State,
Knoxville. Courses instructed: Introduction to Computers and
Applications for Engineering Transfer Students (2 sections) and
Introduction to Computers and Applications for Business Transfer
Students (1 section). Applications included: Word, Excel, Access,
Basic, MatLab. Jan. ’99 – Aug. ’99.
Graduate Teaching Associate,
College of Human Ecology. The University of Tennessee, Knoxville. Jan.
‘95 – May ‘96.
Responsibilities Included: author/design printed and
online instructional guides, manuals, specifications, & curricula;
instructed undergraduate Human Ecology majors on the use of mini- and
microcomputers as they apply to their area of expertise. Designed
instructional and testing materials relevant to the course - HEC 210:
Introduction to Microcomputers.
Specialized Skills and Knowledge: instruction and design
of computer application materials for use in the undergraduate Human
Ecology College with emphasis on the use of microcomputers as they
apply to their area of expertise; possess excellent communication
skills; knowledge of application software Microsoft Office
Professional, Corel Suite, Lotus SmartSuite, a variety of graphics,
desktop publishing, html editors, and communications packages, Windows
3.1, '95 & NT; illustrated networking research, communication and
access capabilities with email, Internet – Netscape, Internet Explorer,
various browsers, HTML editors & WYSIWYG HTML applications, a
variety of presentation & authoring instructional software, and
diagnostic/search; use of terminals, printers, PCs & Macs and other
related hardware; superior NT/UNIX/VAX/PC, library/research skills;
exhibited the ability to quickly learn new software package and
instruct others in their use; have reliable teamwork skills;
demonstrated the expertise to cooperate and design curricula with the
instructor and other graduate assistants; displayed knowledge of
minicomputer server systems, i.e. email, utilities, and Internet.
Accomplishments: authored and implemented microcomputer
application curricula, self-paced, computer introductory course for the
Computer Module of Professional Seminar, open laboratory environment.
Generated training materials and managed undergraduate classes and
training seminars on WordPerfect, email, Lotus, Excel and the
Internet.
Academic Computing, Student
Account Representative. Pellissippi State Technical Community
College. Setup student accounts for email and VAX access. Did special
project work for Academic Development Manager. Trained students to use
Pine and various VAX utilities such as telnet.
Responsibilities Included: trained adult students,
faculty, and staff in the use of mini- and microcomputers, research
projects, design and implement curricula, presentations, and conduct
training in computer lab environments; maintained facilities, supplies,
hardware and software.
Professional Seminar Instructor, Computer Lab Component.
Instructional and Computer Assistant
Responsibilities Included: Introduced college students in use of the
Open Computer Laboratory; assisted students with application software;
informed students and faculty through instruction of the curriculum of
Computer Literacy Component of the Professional Seminar.
Other Academic Positions:
Substitute and Interim Teacher. Knox County Schools. Knoxville, TN.
April '84 – May '89.
Reading Specialist; Fifth Grade Teacher; High School Tutor.
Sevier County Schools, Pigeon Forge Elementary, Pigeon Forge, TN. July
'77 – July '83.
Substitute Teacher. Reading Tutor. Belle Vernon City
Schools, Belle Vernon, PA. Aug. '76 - May '77.
Fifth Grade Teacher. Science Department. Bellaire City
Schools, Bellaire, OH. July '75 - May '76.
Sixth Grade Teacher. Logan City Schools, Logan, OH. Jan.
'75 – May ‘75
Teaching Responsibilities Included: instructed reading,
spelling, English, social studies, science, health, and math;
participated in textbook selection committee, grading/assessment
committee; wrote a statistical study of an experimental Title I Study
Program (trial thesis); supervised Title I Reading Program; developed
reading curriculum; supervised 2 aides; tutored high school students in
English, math, and science.
Clay Haney
Network Operations Center (NOC)
Bellsouth FastAccess
Linda McRea
Manager of GMAC
Michael Jones, EE PE
SAIC
Websites:
Electronic Media Design and
Support
The Scotty
Appeal
A-Terriers
All Web Pages and
Documents Produced by P.A. Gantt
Desktop Publishing Example:
(Word Documents sent by Request)
Formal Business Proposal: Career
Development System
~ Web Design, Technical Writing, and Editing Projects of Note ~
Designed Sites
Small to Medium Business
Non-Profit Organizational Sites
Home-Based Businesses
E-Commerce Sites
Web Guide and Columnist for the former The Mining Company ã NY,
NY
now About.com similar to HR Tech Site
Technical Writing Projects
Newsletters and Academic Journal Publishing
Brochures, Business Cards, and Presentations
Resumes and Portfolios
Procedures and Troubleshooting Solutions
Full Online Curricula for Six Tertiary Courses, UT and Pellissippi State
Contributed and Edited Academic Journal Articles to
Horizon, The University of North Carolina, Chapel Hill
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